Career Opportunities

Senior Accounts Executive

  • Achieving assigned sales targets
  • Prospecting and developing new client relationships within a defined geography or market
  • Consulting with clients on business issues and research design
  • Developing innovative proposals and delivering strategic sales presentations
  • Making actionable and insightful recommendations for new products, extensions, or enhancements
  • Managing and mentoring a team of Account Executives
  • Resolving sales or delivery issues

Customer Service Officer

    • Open and maintain customer accounts by recording account information

    • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    • Maintain financial accounts by processing customer adjustments

    • Recommend potential products or services to management by collecting customer information and analyzing customer needs

    • Prepare product or service reports by collecting and analyzing customer information

    • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

    • Generate sales leads

    • Identify and assess customers’ needs to achieve satisfaction

    • Build sustainable relationships of trust through open and interactive communication

    • Provide accurate, valid and complete information by using the right methods/tools

    • Meet personal/team sales targets and call handling quotas

    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
      resolution

    • Keep records of customer interactions, process customer accounts and file documents

    • Follow communication procedures, guidelines and policies

    • Go the extra mile to engage customers

    • Resolve customer complaints via phone, email, mail or social media

    • Use telephones to reach out to customers and verify account information

    • Greet customers warmly and ascertain problem or reason for calling

    • Cancel or upgrade accounts

    • Assist with placement of orders, refunds, or exchanges

    • Advise on company information

    • Take payment information and other pertinent information such as addresses and phone numbers

    • Place or cancel orders

    • Answer questions about warranties or terms of sale

    • Act as the company gatekeeper

    • Suggest solutions when a product malfunctions

    • Handle product recalls

    • Attempt to persuade customer to reconsider cancellation

    • Inform customer of deals and promotions

    • Sell products and services

    • Utilize computer technology to handle high call volumes

    • Work with customer service manager to ensure proper customer service is being delivered

    • Close out or open call records

    • Compile reports on overall customer satisfaction

    • Read from scripts

    • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Online Application Form